EDF Energy extends mobile workforce management with ClickSoftware

ClickSoftware Technologies, the leading provider of mobile workforce management and service optimisation solutions, today announced it signed a contract with EDF Energy, one of the UK’s largest energy companies, for additional licenses and services to manage and optimise an additional mobile workforce.

These licenses will be used to automate the scheduling and route optimisation for around 500 field sales representatives. 

The system will be used to manage a sales force of several hundred door-to-door field people who encourage households to switch energy provider.

The benefits of managing this workforce within an optimised scheduling solution include making the process more efficient and responsive to local market requirements.

For example, if the marketing team was planning a local campaign to encourage people to switch from their current supplier to EDF Energy, then they would make sure to send the appropriate number of sales people to that area to best leverage the campaign.

“We are delighted to continue to work with ClickSoftware,” said Lisa Lewis, EDF Energy project manager.

“We started with improving scheduling efficiencies around meter-reading and expanded that out to cover meter operations. Recently we started looking for a solution that could handle the challenge of scheduling our field sales teams and our successful partnership with ClickSoftware made them the natural solution.

“Using a single platform for managing our field resources within the Customers function will mean we can leverage all of our resources in the future to deliver improved customer service. “

ClickSchedule automates scheduling by considering myriad variables such as resource availability, skill, location, equipment, etc as well as real-time events in the field like unscheduled emergencies or jobs that take longer than expected.

Factoring such information enables ClickSchedule to send the right person to the right job, ensuring efficient work completion and increasing customer satisfaction.

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