Employer branding communications – it’s time to get social

Without a doubt, advances in new technologies, the emergence of social media and the popularity of mobile devices have encouraged companies to rethink how they communicate employer branding messages to employees, candidates and other key stakeholders.

The speed of the transition from print to online, and the need to integrate online and offline communications, caught many companies by surprise. A significant number are only just starting to catch up.

When social media first became popular, many companies resisted its surge and simply reacted by banning employees from accessing sites such as Facebook and Twitter during working hours. However, this attitude no longer holds weight. To get around the ban, employees simply brought their own smartphones to work and used them away from the prying eyes of their supervisors.

Due to its potential size, scope and scale, social media has become appealing to businesses of all sizes around the world. Successful use of social media has had a positive impact on employer brand equity for companies such as Starbucks, Sodexo, Coca-Cola, Zappos and Philips.

Organisations are required to react to changing consumer and employee behaviour and embrace new media that are fast becoming entwined into our daily lives for social, business and commercial reasons.

A strong employer brand is built upon mental (image) and physical availability (market reach), so it should work towards building consistent associations that you want your employees, candidates and other key stakeholders to have about what it’s like to work at your company. Your social media strategy should work towards expanding your market reach to your target audience using the most effective internal and external communication channels.

Employer brand managers need to know what their distinctive employer brand assets are. Readers are familiar with the distinctive brand assets of companies such as Google (employee benefits and working environment), Zappos (company culture) or being able to easily recognise some brands simply from their logo (Nike). Employer brand managers need to reinforce such distinctive assets in their communications rather than frequently changing their way of addressing candidates.

Understand which media are most effective

Success in today’s new media landscape requires diversity in online and offline employer brand communications, and the need for integration across platforms. Only around 1% of fans of the biggest brands on Facebook are actually engaging with the brands, according to a study from the Ehrenberg-Bass Institute, an Australia-based marketing think tank that counts Procter & Gamble, Coca-Cola and other major advertisers as supporters.

Where to go from here?

The following is a list of 10 key areas on which to focus your social media efforts in order to contribute to building employer brand equity.

1. Define your social media objectives and align them with your employer brand strategy.

2. Listen, observe and research best practice companies inside and outside your industry.

3. Allocate sufficient staffing and financial resources to support your social media objectives.

4. Find a specific theme for your networks, such as a LinkedIn group for healthcare professionals focused on innovations in healthcare, or a Twitter hashtag for an IT customer service help desk.

5. Define, design and implement your distinctive employer brand assets across all the social media platforms that you use.

6. Share content, engage with community members and analyse network discussions to identify potential talent for your company.

7. Drive traffic and capture passive candidates’ talent profiles from your social media networks to your career website or talent CRM system to continue the dialogue and share content relevant to what they are interested in.

8. Identify and empower employees across your organisation to become brand ambassadors and content producers for your networks.

9. Focus on building and interacting with your community over the medium to long term.

10. Develop metrics relevant to your objectives and track, measure, report on them, and adjust over time.

“I don’t think it’s a bad thing,” said Karen Nelson-Field, senior research associate for the institute, who describes herself as a “Facebook advocate”. She says: “People need to understand what it can do for a brand and what it can’t do. Facebook doesn’t really differ from mass media. It’s great to get decent reach, but to change the way people interact with a brand overnight is just unrealistic.”

Transparency and trust

Company participation in social media requires total transparency and authenticity. Your employee and candidate experience will be discussed, not just by word of mouth, but also perhaps via LinkedIn, Facebook or Twitter.

Workers also tend to rely on what they hear from peers more than superiors. Social networks are ultimately about establishing a relationship, not about advertising or pushing a message, which has traditionally been the way companies have communicated to employees and candidates via email and print.

A recent survey by BRANDfog of several hundred employees at diverse companies found that 82% of respondents were more likely to trust a company whose CEO and leadership team engage with social media. However, this statistic is not likely to shock many more CEOs into diving into communications in social networks.

The right strategy is within reach

Think about the brand experience at companies like Zappos, Starbucks, McDonalds and Apple. These companies have been successful at integrating the customer and employee experience in such a way that the experience across each interaction touchpoint optimises the positive relationship between employees and customers.

Some may argue that these brands are unique and they benefit from significant resources. The part about being unique is correct – that’s what makes them world-class brands.

However, the argument about resources is only partly true; the strategy employed by these firms is well within the reach of all companies.

Remember, Rome wasn’t built in a day. Take a long-term view on your social media strategy and be inspired by the fact that what you do today will have a pay-off sometime in the future.

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