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People analyticsChange managementHR strategy

‘Friendly data’ is key to successful change projects

by Personnel Today 24 May 2005
by Personnel Today 24 May 2005

Organisations must capture the ‘friendly data’ – information that will help them achieve their business aim – during change projects, according to a leading expert.

Linda Ackerman Anderson, co-founder of US consulting firm Being First, told delegates at Roffey Park’s Organisational Development Conference last week that this information could help to correct the course of projects and steer them in the right direction.

Ackerman Anderson, who has worked with many Fortune 1000 firms, said most senior executives liked to see a straight line from the current state of the business to the new vision. “But it doesn’t happen that way in practice,” she said.

“You can’t map out the whole process. How rapidly you recognise the friendly data, [correct your course] and let the organisation know, is the sign of a great leader.”

She added that HR’s job was to handle the human drama of change management projects.

“If people are not willing to take [the change] on and play their part, then the project is worthless,” she said.

www.roffeypark.com



Personnel Today
Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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