Going the distance

Marian, now public fundraising manager for Traidcraft, had no choice but to
reach for the phone to secure her qualifications

is my third career, and having the Chartered Institute of Marketing’s Diploma has
helped enormously. It has already helped me gain two promotions, but living as
I do deep in the country I couldn’t have achieved it without distance learning
– and the help of a really good tutor.

work for Traidcraft, which is an organisation dedicated to alleviating poverty
in the Third World by helping producers to sell their products for a fair price
in international markets. We sell goods direct to the public by mail order and
through a network of fair traders. We also raise funds from the public for our
charitable work. This is mainly through direct mail appeals, telemarketing,
inserts and major donor development. This aspect of our activities is the job
of my department.


started here three years ago as the fundraiser in a small department just
before completing my CIM Diploma. After a year, I was promoted to public
fundraising manager, then a middle management position.

year later, a decision was taken to grow public fundraising considerably and my
job was upgraded to a senior position, in effect head of public fundraising.

already had many years’ business and marketing expertise – I ran my own
catering business for 16 years and then managed a cookery book publishing

I decided to take the course, I was working in the Lake District, and the
nearest university was a two to three hour drive each way. Distance learning
was the only option.

had decided I needed a good qualification to move up the promotional ladder. I
wanted to understand a lot more about business and marketing in its modern form
is at the core. Twenty years ago, it just meant sales and promotion. Now it is
a strategic approach to business management.

CIM Diploma involves a three-year course split into the Certificate in
Marketing, the Advanced Certificate, which is degree level, and finally the
Postgraduate Diploma in Marketing which is accredited as 60 per cent of a
masters degree.

first year of distance learning proved a disaster – the tutor just wasn’t
qualified. As it happens, I could have had an exemption for the first year, but
I had wanted to give myself as broad an immersion as possible. I did get my
first-year certificate, but I knew I needed a change of tutor if I was going to
succeed at the more advanced levels.


was just before my exams that I discovered Tactics – it saved my life. I spent
a Sunday morning on the phone to Tactics’ principal, Angela Hutton, the day
before my first year exams, and realised that the service they were offering
was superb.

knows her subject backwards, is very direct and always hits the nail on the
head, so no time is wasted. She is also a hands-on practitioner, with
day-to-day involvement in the business world as a consultant. She pushed me,
motivated me and answered my questions so that I had the knowledge and skills I

course is not an easy option. I tend to be methodical and conscientious, and
found I needed more than the six hours a week that is recommended.

provides the study materials for each module (four for each level). Although I
bought additional textbooks for the first couple of modules, I soon realised
that the material provided by Tactics was sufficient.

and tips

work consisted of assignments at the end of each chapter, including questions
from previous exam papers. One very good thing about Tactics was that from the
start, you are given hints and tips on how to approach the exams. This was all
backed up with telephone support from a tutor to whom you have unlimited access
– providing you can get hold of them. They were very good at returning calls,
although there could be difficulties in co-ordinating return calls during
working hours. If you are busy working to deadlines or in meetings, it can be
difficult to fit them in. I understand the system has improved now, with most
tutor contact in the evenings, when students need it, and increased use of

did most of my studying in the evenings and weekends – for those three years,
my life revolved around it. But it was worth the effort. The Diploma is very
broad – it covers all areas of marketing. For example the second year included
writing and using income and expenditure reports and balance sheets. It covers
areas like new product development, pricing, communications and distribution,
writing a strategic marketing plan, risk minimisation and identifying an
organisation’s weaknesses.

is at the core of a business (or it should be!) and that is as true of the
charity sector as it is in the commercial business world. Having the diploma has
helped enormously in giving me a distinct advantage.

Tutor is a lifeline

any distance learning course, the quality of the tutor is vital. However good
the teaching materials are, if the tutor is poor, you are unlikely to succeed,
because the course provides the framework and the tutor puts the flesh on it.
She or he has to be knowledgeable and experienced, of course, but they have to
be able to impart that knowledge over the phone, and at the same time pick up
on the student’s needs.

the interaction with other students in a class, the student is reliant on the
tutor as a lifeline and Tactics understands this. My own success was to a large
extent related to the support I got from Tactics.

Diploma distance learning course delivered by Tactics, Garrard House, 2-6
Holmesdale Road, Bromley, Kent BR2 9LZ Tel: 020-8313 9317

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