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HR practiceLettersPerformance management

Healthy intolerance is the key to performance issues

by Personnel Today 7 Mar 2006
by Personnel Today 7 Mar 2006

Your ‘Tough Love’ survey regarding under-performing staff (Personnel Today, 14 February) will touch a raw nerve with organisations of all types and sizes.

Many employers tend to brush problems under the carpet rather than deal with them. Our own research shows that 75% of UK bosses and almost 79% of their staff believe that employees who consistently under-perform are a major concern. But if the problem is so widely recognised, why aren’t employers addressing it?

It’s not right just to blame managers, as many of them are simply not equipped with the skills to deal with such difficult issues, and, therefore, lack the confidence to do so. This is a key issue. To enhance performance management within their organisations, employers must review the way they develop, support and evaluate their managers to ensure that they are prepared for scenarios they may face and feel able to deal with them when they arise. This is the only way to ensure that managing poor performance is a normal part of management culture.

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Employers must develop a culture that tackles rather than tolerates poor performance, because employees who don’t pull their weight can breed resentment, sap motivation and cripple productivity. Equipping managers to put policies into practice is a vital part of this process.

Ruth Spellman
Chief executive,
Investors in People


Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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