IKEA offers staff training autonomy

The Edinburgh branch of Swedish home furnishing chain IKEA is using
e-learning to introduce its first ever IT training programme for staff.

NETg, part of the Thomson Corporation, won the one-year contract and will
deliver courses in Microsoft desktop skills and the European Computer Driving
Licence (ECDL).

"While many of our employees do not use computers directly in their
roles, we recognise the importance of allowing staff to develop in all areas in
the belief that this will help us to create a more motivated, committed and
happy workforce," said Neil Crowson, training manager of IKEA, Edinburgh.
"It’s important to give staff some autonomy over training and let them
take responsibility for personal development."

Staff access the e-learning via PC in the Learning Resource Centre or from
home via a CD-Rom. Excel and PowerPoint skills are most in demand at managerial
level. On the shopfloor, confidence at using a computer is more of a priority.


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