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Personnel Today

Intranet brings airline staff closer together

by Personnel Today 9 Sep 2003
by Personnel Today 9 Sep 2003

Thomas
Cook Airlines has introduced a new intranet system in a bid to build a more
inclusive work culture.

Clive
Adkin, HR director at Thomas Cook Airlines, said that because about 75 per cent
of the airline’s staff are flight crew, it is difficult to find ways to
communicate with them.

"The
flight crew are never about," he said. "They are working in
inaccessible areas."

Adkin
said the new system, which can be accessed from any computer, contains all
necessary technical information for jobs, and has cut paper costs by more than
£12,000 a month.

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Designed
by Infovisual, the intranet, called Open Air, also includes a chatroom,
allowing staff to communicate across different countries and time zones, as
well as providing the latest information on airports, e-zines and internal
competitions.

Adkin
said he hopes the system can engender a more inclusive culture. "We want
to make the airline feel like one organisation even though 75 per cent of our
staff are working in an inaccessible area. [There cannot be] the same sense of
inclusiveness unless you work at it."

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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