How can companies recruit and retain staff for the sort of jobs no-one else wants? We look at some of the solutions that firms have come up with
Every now and then, a company or organisation needs to employ a very special person. They may not be highly qualified, have remarkable skills or a great deal of experience, but they have a certain approach and attitude which marks them out from the crowd. They are, in short, someone who will do the job that no-one else will.
In some areas of employment, however, this is an everyday requirement. The service industry has a whole host of jobs with a less than attractive image ñ an image which more often than not is completely justified by the reality. Cleaning pest infestations, dealing with sewage or hygiene waste, even working with death is part of the daily routine for many people. How can these people be employed effectively in a way which means they will perform well and remain within the organisation, contributing their skills over the long term?
In many cases the answer is that people employed in this kind of work are not properly managed ñ and in some cases they are not managed at all. They work in small firms, or even one man bands, motivated by their own enterprise or simply because they are working alongside family and friends.
In larger organisations the potential to implement strategic approaches to people management does exist. Financial remuneration is only part of the equation here, and it must be said not a significant one. Workers in these roles rarely enjoy high levels of pay and competition within the sector keeps those levels firmly in check.
It can be difficult to create meaningful incentive schemes or to illustrate possible career development for those at the very bottom of the ladder. Yet some employers offer good HR practices which recruit, retain and motivate their employees in spite of the working environment. The jobs and methods follow:
Funeral directors and embalmers
The funeral director's work usually begins with a phone call notifying them of the deceased and can extend past the cremation or burial service as they offer continuing support to mourners. On call 24 hours a day, they are responsible for arranging all parts of the funeral service including t