Specsavers Corporate Eyecare is celebrating the opening of its new customer services department in state-of-the-art offices in Nottingham. The move aims to benefit clients by centralising the customer services team and enhancing all areas of client communication.
Call-handling and order-processing systems are now so streamlined that not only are all calls answered quickly but the majority of eyecare voucher orders received by 2pm are now shipped out on the same day.
A new member of staff, Philip Mobley, has also been announced as an additional member of the team, he comes with a strong background in customer services and will help look after the increasing interest from new business.
Paul Askew, customer services and telemarketing manager says, “When we sign up clients, it’s imperative that they get the best on-going service possible, and our streamlined services mean we can offer just that.”
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