The deal is the result of the close partnership Capita and Unite have developed over the past year and commits them to developing a “progressive and constructive” approach to employee relations. It also aims to avoid unnecessary conflict when the two sides have opposing views.
Capita managers and Unite officials will participate in a joint training programme to gain greater understanding and to cement relationships at all levels across both organisations.
Paddy Doyle, joint chief operating officer at Capita, said: “We recognise the value of working in a constructive and collaborative manner with modern trade unions that work to accurately reflect the views of their members within a company. We feel this is an appropriate time to consolidate the strong relationship we already have.”
David Fleming, national officer at Unite, said: “Financial services is a competitive, challenging and fast-moving sector. Staff working for Capita now have a modern and progressive union to represent them at work.”