Department for Health and Social CareIn order to ensure that frontline workers had enough personal protective equipment (PPE) at the start of the pandemic, the DHSC needed to attract, onboard and retain a specialist workforce at pace. It needed to include commercial employees, military experts, civil servants and NHS experts to procure the equipment needed. Within the first few weeks of the crisis, the recruitment team had assembled more than 800 people. This needed to be more than temporary, with a view to building a sustainable and robust supply chain to manage ongoing pandemic conditions. The DHSC also wanted to promote a consistent team culture and ensure everyone’s wellbeing was preserved. A key part of this was ensuring the onboarding of the workforce was interactive and welcoming, despite being remote. A buddy system progressed throughout the programme so people had a direct HR contact if they needed support.
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