‘Personnel’ touch keeps Tesco on top

Tesco has remodelled its HR operations to focus on its staff’s four key values, according to the supermarket giant’s group personnel director Clare Chapman.

At the latest HR Directors Club breakfast briefing at Lincoln’s Inn in London, Chapman told members that Tesco had done “a lot of hard work on values”. Staff want to be treated with respect, a manager who helps them, an interesting job, and the opportunity to get on, she said.

“We don’t do anything that doesn’t improve these four things. Our role is to make the values of the business concrete and to articulate them so people know what we’re talking about.”

This is why Tesco uses the term personnel, she said, “because staff don’t know what HR means”.

The HR Directors Club is sponsored by Arinso, Hammonds, TMP Worldwide and XpertHR.

Comments are closed.