Boots The Chemists The team: Boots HR Number in team: 235 Number of staff the team is responsible for: 65,000 About the organisation Boots is the UK's leading health and beauty retailer. It has about 1,500 stores in the UK and Ireland. It is part of Alliance Boots, which was created through the merger of Alliance UniChem and the Boots Group in 2005. The challenge Between 2002 and 2004, Boots was experiencing staff cuts, leadership gaps, and poor investment in its stores. Morale was low, and the effect could be seen in falling customer numbers, poor sales growth and reduced profit. It sought to re-engage its staff in a bid to boost business performance. What the organisation didThis award recognises high-performing organisations that are unlocking discretionary effort from their staff through effective employee engagement. Entrants identified what it is about their organisation, its job functions and its managers that make people love to work there. The judge wanted evidence of respected leadership, exceptional levels of communication, and a strong sense of community centred around shared values. The Royal Bank of Scotland Group is one of the world's leading financial services providers. Great people are key to the group's ongoing success, and its innovative HR function plays an integral role by making sure it attracts, develops, motivates and retains the right people to make it happen. Judge: Peter Mills Peter Mills is associate director of The Rialto Consultancy, and has more than 30 years' experience as an HR leader and business consultant. He has held senior positions in manufacturing, investment banking, technology, the public sector and consulting. Mills focuses on strategic change, leadership and executive coaching. He is currently directing a major collaborative staff engagement project with Henley Management College.
- In 2005, it decided to deliver an integrated 'employee-customer-profit' chain.
- Moved from a staff satisfaction survey to a robust measure of staff engagement, the Great Place to Work survey, which incentivises managers to take actions that drive business performance.
- Cut the number of survey questions and implemented a telephone collating process.
- Implemented the 'Wi