Smart Buyer: IT training

Welcome to our Smart Buyer guide on IT training, providing the latest top tips, case studies and expert guidance.

IT training can eat up a large chunk of most learning and development budgets. The IT industry is still relatively young and technology is constantly changing, so IT products will continue to flow into the market and the demand and need to train staff to use them will follow.

Our Smart Buyer guide takes you through the process… 

IT training

IT training overview
Before you buy or design IT training, what questions should you ask the stakeholders?

Supplier selection
After buyers decide what they want, they face the usual options: in-house, external or public courses. We offer seven supplier selection tips.

Potential e-learning issues
If your organisation does provide e-learning it’s very likely it will include IT course content. But it is a potentially dull medium and you cannot expect users to trudge through it for hours on end.

John Lewis case study
Tracey Andrews, manager, learning and development, John Lewis, explains how the company is using e-learning to bring consistency and accessibility to its training.

The cost
IT training costs will vary enormously, depending on the training needed and the people involved.

TRAINING

• Training overview
• Four step guide to planning your training, learning and development
• Supplier selection
• Payment, ownership and major UK suppliers
• How to get staff buy-in for training
• How to tell if training was effective and well delivered
• Face-to-face or e-learning?
• Getting performance management to work for you (VIDEO)
• Managing people’s performance – fact or fiction?
• Case study: Working Sm@rt at Pepsi QTG 

E-LEARNING

• E-learning overview
• Reasons to implement e-learning
• Supplier selection
• Training content
• Mobile training
• Case study: Online training creation for professional bodies
• A new perspective on e-learning: online learning that works

LEADERSHIP TRAINING

• Overview
• Supplier selection
• Selecting delegates
• Course content
  
  
  
  
  
  
  
  
  

MANAGEMENT TRAINING

• Overview
• Supplier selection
• The course – delegates and content
• The cost
• A question of evidence: behaviour-based interviews (VIDEO)
• Making appraisals work

SALES TRAINING

• Overview
• Types of sales training
• Supplier selection
• Potential e-learning issues
• The cost
• Ensuring training success 
  
  
  
  

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Find out more about the Sales Training Smart Buyer guide