Starwood Hotels & Resorts upgrades global learning system

Cornerstone OnDemand, a leader in on-demand, integrated talent management software, today announced that Starwood Hotels & Resorts, one of the world’s largest hotel and leisure companies, will use Cornerstone’s learning and development platform, to train and develop its employees around the globe. 

Starwood owns and manages 900 properties in more than 100 countries under internationally renowned brands such as W, Westin, Le Meridien, Sheraton and St. Regis, among others. 

The initial launch of Cornerstone Learning will include 75,000 users, representing nearly half of the company’s 155,000 global employee base.

Starwood’s dedication to meeting and exceeding the expectations of its customers has earned superior ratings from hotel guests and industry trades. 

To maintain its high quality standards, the company not only counts “knowledge and growth through learning” among its core values, it also is committed to increasing operational efficiencies through the use of technology. 

After encountering issues with its on-premise learning management system (LMS), Starwood’s learning and development team sought a more flexible, scalable and user-friendly solution for training and developing its talent. 

“As an international organisation, employee learning initiatives are essential to helping Starwood maintain consistency in service and guest experience at all of our properties,” said Allison Barber, Vice President of Talent Management for Starwood Hotels & Resorts Worldwide. 

“By using Cornerstone, we are able be more strategic in configuring our learning management system to support our overall business goals and create efficiencies within the organisation. The blend of different course styles, as well as the on-demand access, also allows us to target learners more specifically versus taking a one-size-fits-all approach.”

Cornerstone offers a true Software-as-a-Service (SaaS) on-demand solution, making it a faster and more efficient way for Starwood to deploy, manage and maintain its LMS system.

It also means the company won’t have to deal with the hassles of version upgrades, maintenance and hardware/IT costs.

“We are thrilled to add an impressive organisation such as Starwood Hotels & Resorts to our expanding list of global clients,” said Adam Miller, President and CEO of Cornerstone OnDemand. 

“Learning and development programs are essential in helping companies in the service industry maintain brand consistency and customer loyalty.  And by taking advantage of Cornerstone’s SaaS delivery model, Starwood will be able to roll out its new LMS system in a matter of weeks instead of months and see a more immediate impact on its business.”

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