Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Candidate experienceRecruitment & retentionOnboarding

A third of new starters experience poor onboarding

by Jo Faragher 19 Sep 2017
by Jo Faragher 19 Sep 2017 WestEnd61/REX/Shutterstock
WestEnd61/REX/Shutterstock

More than a third of new starters have had a poor onboarding experience, while for more than a fifth it has been so bad they have changed their mind about a role, research has found.

A survey of 4,000 office workers by cloud software company webonboarding found that more than a third of workers did not have basic equipment such as a computer or laptop on their first day, while many took more than a month to settle into new roles.

Onboarding

Guide for global employers: Recruitment and selection

Employment law manual: Induction

A third of respondents to the global survey reported having a serious problem between accepting their offer and starting with their employer, and 22% said there had been such serious issues in the early onboarding process that they had changed their mind about the job before their official start date.

One in seven of those who did make their start date left the job after just a few days, feeling there was a lack of guidance from their new employer.

More than half (56%) did not receive full training or receive a sufficient induction plan, according to webonboarding.

Webonboarding CEO Adam Reynolds believes employers’ lack of attention to onboarding could be affecting productivity.

He said: “Major themes throughout [our survey] were neglect, disorganisation and a lack of engagement leading to onboardees regretting their choice or choosing to leave.

“Remarkably it seems to boil down to businesses failing to invest the time and focus you would expect to receive in the first few months of joining a new organisation.There seems to be a grey area between offering the job to becoming a new employee that gets neglected, businesses invest money and effort into seeking talent but forget this essential stage in between.”

The research also found that 71% of office workers felt that they would have settled into their role quicker had there been a better process in place, and 69% said a better onboarding process would have improved their performance at work.

Reynolds added: “It’s important to remember we wouldn’t treat our customers like this so why would we treat new staff with such disregard?

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

“These are issues that have previously been brushed under the carpet and now need to be addressed and changed. More than half of respondents admitted their current organisation needed to improve their onboarding process, so these findings could be that prompt to do so.”

Globally, Australia had the highest percentage of employees who’d experienced an issue with the onboarding process, at 44%. Just over four in 10 US workers had suffered problems with onboarding, followed by 37% in New Zealand and 34% in the UK.

Jo Faragher

Jo Faragher has been an employment and business journalist for 20 years. She regularly contributes to Personnel Today and writes features for a number of national business and membership magazines. Jo is also the author of 'Good Work, Great Technology', published in 2022 by Clink Street Publishing, charting the relationship between effective workplace technology and productive and happy employees. She won the Willis Towers Watson HR journalist of the year award in 2015 and has been highly commended twice.

previous post
Using people analytics to drive retention success (webinar)
next post
HR becoming more female, less accidental career choice

1 comment

Bryan Edwards 21 Sep 2017 - 1:08 pm

Interesting research and seems to stack up when talking to employees from different companies about their experiences.

When I was a corporate trainer, I used to encounter some awful ‘first impressions’ when taking new starters (post induction) to meet their new team for the first time – staff not ready to receive; dirty, cluttered desks; no logon names set up ; no welcome stationery pack; no introductions and tour of the department. Some of the new starters must have been thinking:”I wonder if that second interview I turned down is still available”.

I did some research a couple of years ago on companies that give really great on-boarding experiences – findings at http://www.abctrainingsolutions.biz/induction_free_download.html – entitled ‘Induction approaches and current trends’

Comments are closed.

You may also like

Workers ‘wait and see’ as companies struggle to...

16 May 2025

So what does the election of a new...

9 May 2025

Rumours during recruitment: how should HR respond?

9 May 2025

Teacher apprenticeship route to be tied to school...

9 May 2025

British Steel to resume recruitment

8 May 2025

M&S pauses hiring as it deals with cyber...

2 May 2025

Top 10 HR questions April 2025: increases to...

2 May 2025

Leading with honest feedback: A responsibility in recruitment

24 Apr 2025

Succession planning now ‘more of a priority than...

24 Apr 2025

Number of SMEs hiring staff in decline

10 Apr 2025

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+