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Latest News

UK call centre jobs to increase despite offshoring trend

by Personnel Today 5 Oct 2004
by Personnel Today 5 Oct 2004

The number of call centre jobs
in the UK
is set to increase even though many firms are moving work to India.

A survey of 107 companies
showed that most expected their workforce to increase in the coming year,
although staff turnover remained a huge problem at 25 per cent.

The number of firms hiring
staff in the past year was 58 per cent, compared with 51 per cent in the
previous 12 months.

Companies in financial
services, telecoms, utilities and the public sector were most likely to expand,
according to the research by Incomes Data Services (IDS).

Call centre workers remained in
their job for an average of two years, with firms improving the working
environment and increasing staff participation in decision-making in a bid to
improve recruitment and retention, the report found.

By Mike Berry

 

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Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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