Less than half of UK employees feel senior leadership teams are effective

Less than half (47%) of UK employees rate their senior leadership team as effective, according to a study by the Kenexa Research Institute.

Developed from a survey of 21,920 employees in 18 countries, the study shows that an organisation’s senior leadership team has a significant impact on its employees’ overall opinions of the company and engagement levels, which have been linked to both earnings per share and total shareholder return.

Employees in India (69%), Brazil (59%) and the United States (54%) report the highest ratings of leadership effectiveness followed by those in China (53%) and Canada (52%). Workers in Japan (33%) report the lowest ratings. The average number of employees worldwide who rate their leadership team as effective is 51%.

Jack Wiley, executive director, Kenexa Research Institute, said: “UK employees view their senior leadership team as effective if it quickly responds to marketplace opportunities and competitive threats, keeps employees well-informed about organisational issues, makes decisions that demonstrate that quality and improvement are top priorities and motivates people to work hard and to put in extra effort when needed.”

For all workers studied, a strong organisational leadership team has a significant impact on the level of employee engagement. This is the extent to which employees are motivated to contribute to organisational success and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organisational goals. Engaged employees favourably rate their pride in their organisation, their overall job satisfaction and they are willing to recommend their organisation as a place to work.

Employees with positive opinions of their leadership team state a much higher intention to stay with the organisation compared to those who are dissatisfied. They are also much more likely to have confidence in the organisation’s prospects and more likely to feel that they have a promising future career within the organisation.

“These findings reinforce the importance of senior management’s communication with employees,” said Jack Wiley. “Those teams that demonstrate a strong emphasis on gaining employees’ confidence through their decisions and actions, keep employees well informed regarding company direction and have the ability to deal with the organisation’s challenges are the teams that will build more highly engaged workforces and outperform their competitors.”

The Kenexa Research Institute is a division of Kenexa (NASDAQ: KNXA), a global provider of business solutions for human resources.

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