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• Ensure individual queries and complaints are handled and progressed by the “first contact” customer representative to provide consistency of service.• Give staff authority as well as ownership. Call centre …
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If you are seeking a user-friendly introduction to the world of e-learning, www.blueu.com is an excellent site to bookmark. BlueU.com is one of the first companies in the UK to …
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Its corporate identity was designed in 1988 by Mike Dempsey of CDT Design, himself a leading figure in the world of corporate communication. Dempsey is something of a traditionalist as …
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It was designed in the 1970s by graphic artist Ray Kyte – aprocryphally on the back on an envelope in a pub, where he, Richard Branson and a few others …
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For Norman Hathaway, creative director of the London design company Assorted Images (an American who’s worked in Europe for the past decade), Goldman’s Sachs’ corporate identity is decidedly underwhelming. “It’s …
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Having trouble finding what you want on the Internet? Then honing your search techniques is your first step to seeking out the right site. 1 If you want UK sites, …
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Very much so, according to John Powner, founder and creative director of design consultancy Atelier Works. “M&S are very solid,” he says. “Always good but not necessarily remarkable. They are …
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Clare Fuller, then at the design consultancy Enterprise IG, was directly involved in the rebranding process. “Owners Abroad had grown rapidly mainly through acquisition and had lost direction,” she explains. …
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Because of various company restructures and buyouts over the years, the consultancy’s name has shifted from Fitch to Fitch Richardson Smith to Fitch RS and back to plain old Fitch …
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Perhaps this collective self-assurance accounts for the fact that they feel they don’t really need a corporate identity. Even the use of the company name is inconsistent, sometimes appearing in …
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The results of a recent survey confirm that it must be a great place to work (pay, very good; benefits, excellent; communications, superb; training, very good; career development, very good; …
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Yorkshire Water has appointed the Epic Group to provide it with e-learning content. It will deliver the training across a new Integrated Customer and Operational Management IT system (ICOM) that …
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Snowdrop Systems will launch version 4.2 of its suite of HR management modules, which includes a new e-mailing scheduling facility, improved interface design and a comprehensive organisation restructuring and analysis …
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In today’s competitive marketplace, firms are fighting to be the first name we think of when choosing a service. But what do their logos tell us about the company and …
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• The potentially damaging impact that divorce can have on the fortunes of large organisations was shown to best advantage following the surprise announcement, in 1998, that Rupert Murdoch had …