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Business performanceLatest NewsEconomics, government & business

Business continuity flaws exposed by bombings

by Personnel Today 20 Jul 2005
by Personnel Today 20 Jul 2005

The London bombing highlighted important gaps in business continuity plans, according to security experts.

Many firms discovered, to their cost, that their business continuity plans relied on being able to communicate with key staff via mobile phone networks, which were out of action or unreliable for most of July 7.

Others found themselves in difficulty when key staff were unable to make it into work, said Andy Tomkinson, a director at the Business Continuity Institute.

“Companies did panic,” he told Personnel Today ‘s sister publication Computer Weekly. “They did not know how to look after their staff. And communications plans did not work because mobile phones were congested.”

In the aftermath of the explosions police invoked a system called Access Overload Control, which shuts down large swathes of the mobile network, to free-up communications for the emergency services.

“Reliance on mobile phones is a big question-mark. It is in people’s business continuity plans, but mobile phones let them down,” he said.

Corporate e-mail systems also came under strain, which in some cases caused severe disruption to businesses.

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Analyst firm Gartner said that the attacks showed that organisations need to have viable, tested business continuity plans, which are focused on people, not just business assets.

More IT news at www.computerweekly.com

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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