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Latest News

Call centre staff ring in with complaints

by Personnel Today 20 Feb 2001
by Personnel Today 20 Feb 2001

A new
TUC hotline to investigate workplace harassment in call centres received 400
calls in its first week.

It is
part of the union’s campaign to improve working conditions in call centres.

The
TUC has received calls from employees claiming they have to put their hands up
to go to the toilet and are monitored on how long they spend in there.

The
union also claims that some call centre staff are not able to take more than
three days leave in one go, and are forced to go into work to report in sick.

"Many
call centres already treat their staff with respect and others are making a
real effort to clean up their act. But these figures show there are still too
many centres using bullying tactics to pressurise and intimidate
employees," said the TUC’s general secretary John Monks.

The
freephone hotline will run until 23 February.

www.tuc.org.uk/yourcall

By
Paul Nelson

 

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Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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