The
number of call centre employees will rocket from 500,000 to 640,000 by 2005,
according to a report by research company Datamonitor.
The
report says call centres employ 1.7 per cent of the UK’s working population,
but the sector will continue to grow, rising to 2 per cent by 2005.
The
growth will see another 2,000 call centres join the 6,000 already in the UK.
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Datamonitor
reports 90 per cent of call handlers are employed within the customer service
arms of large corporations such as banks and utilities.
