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General Data Protection RegulationData protectionLatest NewsHR Technology

Capita tells staff hackers stole personal data

by Ashleigh Webber 7 Jul 2023
by Ashleigh Webber 7 Jul 2023 Capita has told employees that their data was stolen in a cyber attack earlier this year
Image: Jansos / Alamy Stock Photo
Capita has told employees that their data was stolen in a cyber attack earlier this year
Image: Jansos / Alamy Stock Photo

Capita has told some of its employees that their personal data, including names, addresses and national insurance numbers, were stolen in a cyberattack earlier this year.

Earlier this year it was reported that more than 90 organisations whose data is held by Capita were affected by a data breach.

The outsourcing giant’s systems are used to manage pension funds for large employers including Royal Mail and Axa.

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However, three months after the cyberattack by Russian hackers came to light, Capita has written to some of its own employees to inform them that their personal information had been identified among the stolen data.

This data included names, dates of birth, marital status, addresses, postcodes, salaries, email addresses, and employment details and history.

The letter said Capita was taking “extensive steps” to recover and secure the data and had appointed a consultant to check data was not sold on the dark web.

Employees are being offered a year’s free access to a credit-monitoring service.

One employee told The Times that the hack was “played down” during internal meetings, and claimed Capita executives had said that was “just a small breach”.

A Capita spokesperson said: “Capita continues to work closely with specialist advisers and forensic experts to investigate the incident and we have taken extensive steps to recover and secure the data.

“This is a complex investigation and the process is ongoing. In line with our previous announcement, we continue to inform those affected.”

Capita is not the only major employer to suffer a cyberattack in recent months. In April payroll giant SD Worx was forced to shut down all IT systems for its UK and Ireland services after discovering “malicious activities”, and in May hackers from the ransomware group Clop stole data from users of the MOVEit Transfer file-sharing tool, including payroll service provider Zellis.

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Ashleigh Webber

Ashleigh is a former editor of OHW+ and former HR and wellbeing editor at Personnel Today. Ashleigh's areas of interest include employee health and wellbeing, equality and inclusion and skills development. She has hosted many webinars for Personnel Today, on topics including employee retention, financial wellbeing and menopause support.

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