CBI deputy director-general John Cridland welcomes review of disputes procedures

John Cridland, deputy director-general of the CBI, said: “Employers lack faith in the system – with firms seeing tribunals as too adversarial and costly – and many prefer just to settle claims, even when they are advised they can win.

“The statutory discipline and grievance procedures have not improved dispute resolution – rather they have added to red tape and have elevated process over the merit of a case.”

The government must now address the real concerns of employers to restore confidence and ensure that the system works effectively for both business and employees, he said.

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Almost half (45%) of employers polled for that report believed the system is ineffective and 50% reported a rise in weak and vexatious claims in the preceding 12 months, despite the reforms.