Dispute resolution

Alternative dispute resolution describes a range of techniques that involve a neutral third party helping to resolve a dispute between two parties, before recourse to courts or tribunals is necessary. Types of alternative dispute resolution include arbitration, conciliation, mediation and early neutral evaluation.


Investigations and Covid-19: employers need a pandemic-proof toolkit

Employers are turning their attention to a host of novel HR issues coming over the horizon.

‘Remote conflict’: What happens when teams work from home?

26 May 2020

It may be easy to assume that conflict only happens face to face, but even as entire teams have been...

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St Mary's Hospital

Key London NHS trust to directly employ 1,000 services workers

31 Jan 2020

NHS trust moves to 'insource' 1,000 cleaners, porters and catering staff previously on minimum wage.

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Thousands of Northern Ireland nurses strike over pay and resourcing

18 Dec 2019

Thousands of nurses in Northern Ireland have gone on strike over “unsafe” staffing levels and pay inequality with the rest...

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British Airways pilots accept new pay deal

17 Dec 2019

British Airways pilots have accepted a new pay deal, ending the dispute over pay and conditions that led to a...

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SWR begins 27-day strike over role of guards

2 Dec 2019

South Western Railway (SWR) workers today began a 27-day strike – thought to be the longest in the history of...

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Personnel Today Awards 2019: Great Western Railway on track with Managing Change Award

20 Nov 2019

Train operator Great Western Railway got the green signal from the Personnel Today Awards 2019 judges, bagging the Managing Change...

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Royal Mail seeks High Court injunction on Christmas strike action

8 Nov 2019

Royal Mail claims there were “potential irregularities” in the strike ballot.

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South Western Railway staff poised for 27-day strike

5 Nov 2019

Train drivers and guards for South Western Railway will stage a 27-day strike in December and January...

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Union denies postal strikes will disrupt election

5 Nov 2019

The Communication Workers Union has denied that its proposed December strikes are politically motivated and designed to disrupt the forthcoming...

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Workers’ rights ‘watered down’ in Johnson’s Brexit deal

18 Oct 2019

The issue of what happens to workers’ rights has become a central plank in the Brexit debate as MPs prepare...

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Postal union votes for Christmas strike action

16 Oct 2019

Royal Mail union members have voted 97% in favour of a national postal strike in the run up to Christmas....

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Sir Brendan Barber: Why we need conflict

8 Oct 2019

Could fairness at work be the Trojan horse that brings individual conflict management back into the board room? Acas chair Sir Brendan Barber explains.

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‘I know I’m not a bully, and I felt the need to say that’: an employee’s account of mediation

30 Sep 2019

An employee shares his experience of workplace mediation.

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British Airways may strip striking pilots of perks

2 Sep 2019

British Airways is thought to be considering stripping travel allowances from pilots who are set to strike next week.

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