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Change managementHR strategy

Customer Consulting celebrates ten years

by Personnel Today 26 Jun 2009
by Personnel Today 26 Jun 2009

The specialist customer and change management company Customer Consulting, founded in 1999, is celebrating ten years of helping organisations to optimise their return on investment in customer management activities.

Over the past three years, CCL has experienced incremental growth and – in contrast to many firms in these recessionary times – has tripled its turnover since 2006.

CCL’s managing director, Simon Rustom, revealed: “We now have over 100 consultants – each with average of 25 years business consultancy experience, gained through working with many well known organisations around the world.

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“In particular, CCL works with train operating companies (TOCs) such as First Great Western and South West Trains; financial services specialists such as Aviva, Legal & General, Zurich Financial Services and Riyad Bank; logistics companies such as National Express and Aer Lingus, and others including BUPA, Orange, Anglian Water and Mothercare.”

CCL is planning to celebrate its ten years in business by holding an event, later in the year, for its consultants and clients.

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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