Echelon showcases service improvement learning

A learning design and service improvement specialist, Echelon fields a growing offer in customer service development, spanning research, design and delivery, feedback and monitoring methods.

At HRD, the company is hosting a Showcase entitled ‘Full Steam Ahead at St Pancras’, an actor-led demonstration exploring the interactive assessment activities used to recruit and develop employees for the St Pancras International Station on behalf of London & Continental Railways for the Channel Tunnel Rail Link development.

In addition to being a key destination for Eurostar and UK high-speed rail services, St Pancras International – which re-opened last November after a £800m restoration – has been transformed into a major retail and leisure destination.

Mobile Learning is an innovative element of the St Pancras programme and Echelon is showing live demonstrations of mobile learning tools delivered via PDAs at the station on its Stand 914.

The Echelon offer at HRD demonstrates the scope for the professional learning design and publishing services which Echelon offers, ranging from learning delivered by PDAs to a blend of proprietary and generic content for qualification, CPD and performance support published in text and/or electronically.

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Echelon clients include institutes such as the RTPI, CIPS and the IIA, business schools and universities (Ashridge, Southbank University, Westminster Kingsway College) and corporate clients including BUPA, Moat, and Vodafone.