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Latest NewsEquality, diversity and inclusionHR practiceLeadershipBullying and harassment

Hospitality sector workers reveal level of discontent in happiness survey

by Personnel Today 24 Jan 2008
by Personnel Today 24 Jan 2008

British employees in the hospitality industry think they work in ‘Hell’s Kitchen’, new research on worker happiness has found.

A Fairness Index survey compiled by business management firm, GoodCorporation, found that over a third (35%) of hospitality workers believe their bosses actively condone bullying and harassment in the workplace.

Less than half of hospitality and entertainment workers (48%) believe their employer offers fair appraisals and 46% think their boss is unfair to them when it comes to work-life balance.

Overall, Personnel Today’s sister magazineCaterer reported that hospitality workers scored below the UK industrial average when it came to happiness, with the major causes for discontent a lack of training and access to business information.

Leo Martin, founding director of GoodCorporation, said: “The hospitality and entertainment sector is one the country’s largest employers, which makes it all the more disappointing that it lives up to its reputation as a poor employer.

“From our assessment work, we see a clear link between responsible business behaviour and profitability. This sector could enhance its profitability considerably by taking steps to improve employee relations.”




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