Pip Thomas, 35, explains how her brand of emotional intelligence will boost her role as training and development manager at One 2 One Retail
How long have you been in this role?
How long have you been with your organisation?
What does your role involve?
- A complete training needs analysis for stores and head office
- Introduction of development programmes for employees
- Specialist and professional qualifications
- Nationwide NVQ programmes
- Product and price plan training
- Focus on levels of customer service and selling skills
- Helping with the cultural change within the business.
What's the best thing about your job?
The opportunity to be involved with the evolution of a successful retail business.
What is your current major project or strategic push?
The rebranding of the company to One 2 One Retail.
Training, development, learning
Visibility, focus, simplicity.
Most loathed buzzwords
"Why reinvent the wheel?"
Are you good at self-development?
Yes, learning is for a lifetime.
What self-development have you done in the past six months?
CIPD enrolment and personal coaching sessions.
Where do you want to be in five years' time?
Still developing and facing bigger challenges and opportunities
What was the most useful course you ever went on or learning experience
you ever had?
Coaching Skills with David Whitaker. This differentiated between coaching and training, demonstrating how coaching can help individuals identify issues and work towards there own solution.
Which is the best management book you have ever read or would recommend?
Ken Blanchard's The One-Minute Manager.
What was the worst course you ever went on?
First aid with the Girl Guides!
What did you want to do for a living when you were at school?
Work as a vet.
What was your first job?
A paper round at 13, followed by part time position in Richard Shops, then straight into a retail traineeship with the John Lewis Partnership. This involved a two-year training course leading to the position of section manager. I sta