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Latest NewsDepartment for Work and PensionsEconomics, government & businessHR strategyOrganisation development

July 2007 deadline set for joined up thinking on service delivery in public sector

by Personnel Today 6 Apr 2006
by Personnel Today 6 Apr 2006

The public sector has been set targets to co-ordinate service delivery, share services and improve professionalism in a plan published by the Cabinet Office.


Every branch of the public sector has been told to draft a plan for projects that must be completed by July 2007, including sharing customer service centres and back-office functions, such as HR and finance.


A common infrastructure for the public sector will be built and a culture where sharing is politically desirable will be developed.


The ‘Transformational Government Implementation Plan’ will also establish a cabinet committee to set guidelines, and possibly new standards, for data sharing between public sector bodies.


The public sector has been divided into nine areas and shared-services plans need to be drawn up by November this year.


The nine areas are:




  • Education


  • Health


  • Criminal justice


  • Local government


  • The Department for Work and Pensions


  • Defence


  • HM Revenue & Customs


  • Multiple agencies


  • The rest of central government

Local government directors have sounded a note of caution over the plans.


Richard Steel, head of IT and communications at the London Borough of Newham, was part of a group of local government IT directors and chief executives that advised the Cabinet Office.


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“Something that is missing from both papers is any kind of raw data to support the assertion that joining up and sharing is always a good thing,” he said.


www.cabinetoffice.gov.uk/e-government

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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