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Latest NewsHR strategyOutsourcing

Liverpool City Council extends own joint venture outsourcing contract until 2017

by Personnel Today 8 Jan 2007
by Personnel Today 8 Jan 2007

Liverpool City Council has awarded a five-year extension of its outsourcing contract to its own joint venture with BT.


The joint venture, which is called Liverpool Direct, will continue to run the council’s call centre, revenues and benefits, HR and IT services until 2017. The outsourcing contract was originally signed in 2001 and came into force at the beginning of 2002.


Liverpool City Council has already cut the running cost of the outsourced services by £5m a year.


Council leader Warren Bradley said: “The joint venture between the council and BT has been one of the city’s success stories. It’s allowed us to improve our services faster and more dramatically, and placed us at the forefront of e-government.”


Liverpool Direct is currently rolling out a document management system to the council’s 450 social workers.

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Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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