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Economics, government & businessDepartment for Work and PensionsLetters

Mission impossible: getting NI meetings

by Personnel Today 15 Mar 2005
by Personnel Today 15 Mar 2005

Has anyone else found it frustrating to secure an interview for an employee to obtain a National Insurance number?

I have two members of staff who have relocated from Sweden to the UK and have been trying for more than six months to get an appointment for them. I have contacted numerous departments and spoken to the Jobcentre Plus complaints department on several occasions.

Still my members of staff have not received an appointment. The office they need to go to is either continually engaged or – on the rare occasions that the number rings – there is no reply.

I have found a department that provides information to employers who can apply by post on behalf of their employees. That department has no telephone number or e-mail address, only a postal address and my letter has yet to be answered.

Having totally lost the plot with this, I wrote to the minister for work and pensions, Alan Johnson, last month and I have now received a letter from Jobcentre Plus assuring me it will address my complaints by 17 March.

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Does anyone have any advice that might help me in my quest for the holy grail of the National Insurance world – an appointment?

Miranda Harrison, HR business partner, Autodesk


Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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