PCS and Capita sign new national agreement

The Public and Commercial Services Union (PCS) has signed a new national agreement with outsourcing firm Capita.

PCS represents about 30,000 people working in government services outsourced to the private sector. The agreement covers all central government contracts and will set out a framework for working together on both a local and national level.



  • In addition to ensuring full recognition on all central government contracts as well as full collective bargaining rights in the Criminal Records Bureau, the agreement will:

  • Guarantee employee development

  • Enhance employee involvement

  • Guarantee fair terms and conditions

  • Deliver continuous improvements for service users through process change and customer focus.

The new agreement brings together existing agreements between the two organisations and is the culmination of a joint review involving national and local representatives from PCS, and directors and managers from across Capita.

Mark Serwotka, PCS general secretary, said: “The key to the success of any organisation is its staff. This positive agreement recognises that by not only guaranteeing the development of the workforce, but with the promise of fairer terms and conditions.”

Paddy Doyle, group operations director of Capita, said: “PCS has played a vital role in Capita for almost 10 years. Our partnership has developed over that time and is stronger now than ever.”

 

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