Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Shared parental leave
    • Redundancy
    • Maternity & Paternity
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
    • OHW Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Shared parental leave
    • Redundancy
    • Maternity & Paternity
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
    • OHW Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

HR practiceSupplier NewsEmployee opinion surveys

Punch Taverns implements company improvements after surveying employees

by Personnel Today 28 Jul 2008
by Personnel Today 28 Jul 2008

Punch Taverns, Britain’s biggest pub company, has made employee-driven improvements after surveying around 3,000 head office & field support staff and the licensees of its managed pubs.

Employee engagement and retention specialist TalentDrain developed an opinion and attitude survey which enabled Punch to listen to its employees and focus its action planning.

“We wanted to better understand what our employees felt we were doing well and what they wanted us to improve,” said Jackie Burn, Head of Central HR at Punch Taverns.

“The survey gave us good quality data on which to base interventions and this really helped us to focus our action planning.”

TalentDrain asked employees to rank 12 work-related areas, that are known to influence organisational commitment, and then rate how satisfied they are with each area.

The central and field support staff undertook the survey online and the pub managers completed a paper-based version.

The survey showed that 84% of staff are satisfied with their job and have a positive relationship with their manager; 81% feel their role is interesting, enjoyable and meaningful; 76% believe Punch Taverns has a prosperous future and 70% would recommend Punch as an employer.

As a result of TalentDrain’s analysis, Punch has taken steps to improve employee commitment, align reward to performance, improve prospects for career progression and enhance teamwork, communication and senior management engagement.

The company has reviewed its salary and bonus structure, after benchmarking all salaries externally; changed its performance review process; created an employee recognition scheme, to incentivise strong performance and high levels of customer service; enhanced its training and development opportunities and introduced a senior leadership development programme.

Building on the sense of pride that exists internally, Punch has endeavoured to create a greater sense of involvement and ownership amongst employees.

It has re-launched its corporate values; introduced a group-wide Share Incentive Plan; established forums where employees can discuss areas of concern or ideas for improvement with senior managers; set up career coaching forums and improved the internal communication of career opportunities and job changes across the group.

As part of fostering a friendly and welcoming atmosphere for its customers, Punch believes in building a considerate and supportive internal working environment.

To further facilitate this, it has set up a ‘buddying’ system and introduced departmental open days and new social activities.

“The most important part of any opinion survey is to act on the feedback received,” said Jackie Burn.

“We’ve been honest and transparent in communicating what people said they liked and what they felt could be done better. Now, we need to communicate our progress and share our successes.”

According to Jackie Burn, undertaking the survey has had a very positive impact on Punch Taverns.

“People feel we’ve listened to them and they can see that we’ve implemented a number of initiatives, to improve the company, as a result of their views,” she said.

“This is important because the success of our business depends on the morale and motivation of our employees. We now feel we’re in a strong position to build on the opportunities available to us.”

Avatar
Personnel Today

previous post
Boris Johnson calls for all capital employers to pay London Living Wage
next post
Failing to tackle bullying costs employers £14bn

You may also like

Lack of flexibility pushes half of women to...

16 May 2022

Queen’s Speech: Exclusivity contracts for low-paid workers to...

9 May 2022

Are we happy now? New research Sugar-coats working...

6 May 2022

Alan Sugar calls PwC Friday afternoons off a...

6 May 2022

Two thirds of employers do not collect enough...

20 Apr 2022

Bank holidays: six things employers need to know

20 Apr 2022

HR in the 21st century: Tracie Sponenberg talks...

1 Apr 2022

Work in the metaverse: what should HR prepare...

1 Apr 2022

How hybrid working boosts recruitment but not retention

18 Mar 2022

How should HR approach sabbatical requests?

21 Feb 2022
  • What it really means to be mentally fit PROMOTED | What is mental fitness...Read more
  • How music can help to ease anxiety at work PROMOTED | A lot has happened since March 2020, hasn’t it?...Read more
  • Why now is the time to plug the unhealthy gap PROMOTED | We’ve all heard the term ‘health is wealth’...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2022

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2022 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Shared parental leave
    • Redundancy
    • Maternity & Paternity
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
    • OHW Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+