The global learning provider, Tata Interactive Systems has developed a game-based learning programme to spot counterfeit notes at a leading Indian bank.
As custodians of national currency, all banks are expected to ensure that counterfeit currency presented at any customer outlet is identified and removed from circulation.
ICICI Bank, India’s second largest bank, was keen to reduce the amount of counterfeit currency being passed through its counters.
The bank faced the challenge of training its new cashiers to identify security features and, at the same time, reduce the continual flow of fake currency.
While most cashiers relied on their instincts and a series of checks against security features, a lack of experience, large volumes of cash and over-dependence on automated counting machines were resulting in a failure to identify all of the counterfeit currency at the bank.
ICICI Bank approached Tata Interactive Systems to design and develop a Serious Game using its innovative Game-based Learning Objects methodology to communicate the importance of identifying and isolating all counterfeit currency presented at the bank’s branches.
According to TIS’s Chandra Shekhar Ghildiyal: “TIS’s GamBLsTM methodology enables players to learn and practise concepts, allowing a transfer of knowledge to application. An engaging game structure, combined with apposite illustrations and graphics, creates an apt learning environment which has been shown to involve the learners up to four times more than during a classroom-based training session covering the same subject.”
In the game, called ‘Cash Detectives’, the player takes on the role of an intelligence agent.
The player’s agency has to track down a terrorist outfit that uses counterfeit currency to finance its agenda.
The introduction presents the player with a task that revolves around a generic, but pressing, issue of evoking patriotic fervour among the target audience.
The time-bound game builds a sense of urgency and keeps players on the edge of their seats.
While the game is in progress, the player receives a series of messages about changes to the terrorists’ mission, and each fake bank note detected takes the player closer to tracking down the terrorists.
Cash Detectives aims to train ICICI Bank staff in the three key identification criteria for counterfeit currency.
The game allows players to learn up to 14 security features of a genuine note, gain knowledge about tools to be used to ascertain their ‘genuineness’ and gain the experience to detect the absence of one or more of the security features instantly.