About the organisation
House of Fraser, founded in 1849, is a leading high-street retailer, employing more than 157,000 people across 46 stores.
To implement an HR management system, designed to be the frontline platform for all HR systems within House of Fraser. The overriding objective was to provide accurate and timely management information, including key performance measures, across the organisation.
House of Fraser has a long-standing relationship with Oracle, which previously installed a data warehousing service.
A phased approach was taken. The initial implementation of the HRMS involved the transfer of core personnel data for more than 157,000 staff.
"We didn't carry out business process re-engineering, but took the system and fitted it to how the business worked," says Ian Waller, finance and HR systems manager at House of Fraser.
The system had to be able to facilitate the move to self-service in the future, integrate with the House of Fraser website so that job applications could be handled seamlessly, and become the front end for other employee systems.
Deployed in all 46 UK stores, the HRMS system went live in 2001 - on time, and under budget. Phases two and three saw the addition of payroll and recruitment functions. Phase three included a self-service pilot.
The integrated system gave House of Fraser a comprehensive repository of data, and using Oracle's business intelligence tool, Discoverer, the organisation is able to generate extensive management reports.
"It [the data] can be defined exactly as we want it for the purposes of management reporting," explains Waller. "You can add new business rules and custom configure the system. Time and attendance information is also entered into it. Data is standard and consistent, enabling managers to report more effectively and accurately on what is happening in the business."
In August 2004, House of Fraser went live with the Oracle iRecruitment module and quickly gained more than 600 registered users.
"What's important about the system is that it provides us with a seamless process from recruitment through to hire," says Waller. "This allows us to reduce administration and shorten our recruitment cycle times."
The bottom line
Oracle HR ha