Four more police forces join Quest Academy to train frontline officers on improving performance

Four police forces have taken up a new training programme to further improve the performance frontline police officers.

Police forces in Norfolk, Nottinghamshire, Staffordshire and Sussex join six others who have already adopted the Quest Academy training programme, which has been developed to give frontline police officers the skills to improve operational performance.

The week-long course is designed to equip officers with tools and techniques to speed up procedures and improve meeting customer expectations.

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Home secretary, Jacqui Smith, who attended the Quest Academy in Oxford, said: “It’s great to see frontline staff being encouraged to solve problems using their personal experiences and to see managers empowered to work creatively with their teams to improve performance and the service to the public.”

The programme originally launched in 2007 at Avon & Somerset, Cheshire, Lancashire and Thames Valley police forces. It is endorsed by HM chief inspector of constabulary Sir Ronnie Flanagan in his independent review published in February.