To continue reading please register or login to your OHW+ account.
Artificial intelligence has the potential to create “better, more fulfilling” jobs for employees if it is implemented properly, according to a new report by the CIPD and PA Consulting.
The report, People and Machines: From Hype to Reality, revealed that just under a third of UK organisations have already invested in AI and automation over the past five years.
More than a third (35%) saw more jobs created in the areas most affected by AI, while 25% said there were fewer.
However, drilling down into the experiences of two employers that are already using automation, the researchers found that just over a quarter (28%) of employees felt it helped them to do their job better, yet 54% said this was not the case.
That said, 43% of workers in these two companies felt they were learning new things, and 33% felt they were doing more interesting tasks. Only 6% said they were doing less interesting tasks since the introduction of AI.
Similar proportions of employees felt the mental demands of their work had either increased (28%) or decreased (25%) since the introduction of AI. One in four (24%) experienced a decrease in their workload, while 23% said theirs went up.
Almost half (45%) said it made their work faster, but 16% said the pace of work had slowed down.
Across the whole sample, two in five employers reported pay increases for the roles most affected by AI.
According to Katharine Henley, workforce transformation expert at PA Consulting, the survey results show that we’re a “long way from the ‘robots will take my job’ anxiety’ that dominates the media’s image of AI and automation”.
She said: “HR is the essential glue between people and machines. It h