Hospitality sector partnership project seeks to cut staff turnover

hospitality sector is looking to improve productivity and innovation through
the launch of a partnership project between employers and staff.

British Hospitality Association, Leisure Manpower and the Academy of Food and
Wine Service and Hospitality have jointly designed the initiative to encourage
100 hotels to look at partnerships that can improve working practices and

scheme aims to increase employee and customer satisfaction by 20 per cent,
reduce staff turnover by 15 per cent, cut absence by 25 per cent and raise
customer spend by 10 per cent.

Cotton, chief executive of BHA said that if employers and staff work together
the business will become more efficient: "If we can prove through the
programme, that a strong partnership between managers and staff can lead to
higher productivity, better service and greater profits, then we can spread the
message much wider in the industry," he said.

project has attracted £50,000 of DTI funding and the organisers are looking for
small, local hotels and restaurants to pilot the scheme.

By Ross Wigham

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