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PoliceHR Technology

HR software helps police force knock 80% off overtime costs

by Personnel Today 30 May 2006
by Personnel Today 30 May 2006

West Midlands Police is considering implementing a workforce management system across its entire operation after the software helped it to cut overtime costs at its call centre by 80%.

Director of personnel at the force, David Williams, said the system had dramatically improved staff performance and attendance levels since it was introduced in April 2004. He estimated that the system, from supplier GMT, had led to efficiency savings of 180,000, by reducing turnover levels at the call centre from nearly 16% to less than 2%.

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The force is now assessing whether to implement the system across its 21 operational centres, Williams said.

Last year, the West Midlands force managed to reduce absence levels for police officers to just 46.25 hours each a year – the second lowest for a UK police force – by introducing a voucher scheme for good attendance.

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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