Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Recruitment & retention
    • Wellbeing
    • Occupational Health
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Recruitment & retention
    • Wellbeing
    • Occupational Health
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise

Latest NewsEconomics, government & businessHR strategyJob creation and lossesOutsourcing

NTL to outsource or axe 6,000 jobs

by dan thomas 9 May 2006
by dan thomas 9 May 2006

Communications firm NTL has confirmed that it will outsource or axe 6,000 jobs by the end of 2007 as it completes the integration of rival company Telewest.

NTL acquired Telewest for £3.4bn and is now looking to deliver cost savings of £250m through outsourcing and reducing operational duplications.

As part of the restructuring plan, around 1,500 call centre jobs in Swansea and Liverpool will be outsourced to IBM. A small number of posts in Teeside will also move to the outsourced operation.

A further 4,500 jobs will be axed as a result of the outsourcing process through both natural wastage and voluntary redundancy.

The firm, which admits there will be some compulsory redundancies, also plans to slash the number of temporary workers it employs.

The Communication Workers Union (CWU) welcomed the decision to first seek any job reductions through natural attrition, voluntary redundancies and reduction of contractors, only pursuing compulsory redundancies as a last resort.

It also welcomed the decision to keep the first wave of 1,500 outsourced customer contact centre operations within the UK, rather than offshoring these jobs.

Brian Healy, CWU assistant secretary, said: “This means that employees will retain their current terms and conditions, and customers can expect continued high standards of customer service.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

“We are now awaiting a formal response from the company finalising locations that will be affected and the details of transfer agreements. We will then be seeking discussions with the company to ensure that the interests of our NTL and Telewest members are fully protected.”

 

dan thomas

previous post
Computer use linked to deep vein thrombosis
next post
Age myths must be confronted

You may also like

New ‘failure to prevent fraud’ law a ‘game-changer’

2 Sep 2025

PCs removed from firearms unit after Tallia Storm...

2 Sep 2025

Top 10 HR questions August 2025: Conduct outside...

2 Sep 2025

Nestlé sacks CEO over ‘undisclosed’ romantic affair

2 Sep 2025

Revolut employees to receive share sale payout

2 Sep 2025

Personnel Today Awards 2025 shortlist: Health and wellbeing

2 Sep 2025

Deloitte to hire 1,500 graduates and apprentices

2 Sep 2025

Airbus strikes postponed after new pay offer

1 Sep 2025

Free childcare expansion beset with recruitment challenges

1 Sep 2025

Business confidence grows to post-Budget peak

1 Sep 2025

  • Work smart – stay well: Avoid unnecessary pain with centred ergonomics SPONSORED | If you often notice...Read more
  • Elevate your L&D strategy at the World of Learning 2025 SPONSORED | This October...Read more
  • How to employ a global workforce from the UK (webinar) WEBINAR | With an unpredictable...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Recruitment & retention
    • Wellbeing
    • Occupational Health
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise