performance improvement procedure can help employers to tackle underperformance early and invoke formal action when performance issues cannot be resolved informally. What should HR professionals consider when drafting their performance improvement procedure, how should it be structured and what can it contain?A clear and concise
1. Reiterate commitment to supporting underperforming employeesThe introduction to the performance improvement procedure can highlight that the employer will deal with underperformance in a fair and supportive manner. The introduction can also be used to deal with various housekeeping issues, including:
- giving the option for the process to be conducted remotely at any stage when it is not possible to hold a face-to-face meeting/hearing; and
- providing a reminder that a written record of all meetings/hearings conducted under this procedure will be made, either by the person holding the meeting/hearing or by an additional person taking notes.