Call centre trainer gets top marks in inspection

Contact Centre Professional (CCP), which trains unemployed adults to become experts at handling telephone enquiries in call centres, has been awarded a grade 1 “outstanding” by the government’s Adult Learning Inspectorate.

Newcastle-based CCP was awarded the highest grade – achieved only by a handful of training organisations in the country – for its retailing, customer service and transportation programme.

All learners on CCP courses are expected to successfully complete an initial five-week programme during which they receive tuition in employability skills and job searching. They can then go on to full-time, part-time or longer occupational training programmes.

David Sherlock, chief inspector of adult learning, said: “We make an independent assessment and are really pleased to report that learners at Contact Centre Professional are benefiting from the organisation’s high quality approach.

“When people improve their skills and achieve their qualifications they benefit their organisation, their communities and themselves.”

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