Legacy has selected Column Case Hr for their HR Answer Center supporting calls (incidents) and for Employee Records Management. Support calls include benefits management, compensation, E+ (Learning Management System), employee relations, employment verification and validation, sites/hospital locations, payroll and HR risk management. Some assignment occurs between other teams (benefits and compensation). Long-term vision includes dispatch to employee relations and other HR teams who do not currently use the system.
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Another use will be for their One Call Center facilitates the transfer of patients into Legacy’s specialized services from local and out-of-area referral physicians, hospitals, and health care facilities. The calls/cases include information about the patient, possible diagnosis, sending unit and receiving unit.
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