Poor communication leads to job exodus

More than half of the UK’s employees believe their organisation does not communicate well, according to new research.

A survey of more than 1,000 staff, released today by workplace communications consultancy CHA, shows that 60% of workers who are kept in the dark plan to leave in the next two years.

It also reveals that 65% of respondents think too much of the information they get is not relevant to their job, while 39% say they are told too late about big changes in their organisation.

Colette Hill, chief executive of CHA, said: “There is a clear message in this data – the power of face-to-face communication should not be under-estimated. Organisations cannot hide behind high tech solutions such as video and intranet which are not always the right answer.”

Pat Fulker, group HR director at the National Grid, agreed, saying: “The findings of this survey underline the findings of our group-wide employee survey – that communication is a key issue, in particular the need for it to be two way.”

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