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The key issue behind the recent troubles at Ryanair was a failure to plan for pilots' leave. Why do so many organisations still rely on outdated systems to manage such important aspects of their business, asks Chris McCullough.
“Employees can be a company’s biggest asset and a brand’s strongest advocate.” While this statement is getting more recognition nowadays, many businesses forget that for this to happen, it’s key for employers to be really proactive in gaining employees' trust and support.
Management often underestimates the importance of routine tasks such as staff scheduling and holiday planning.
However, as mundane as it seems, failure to pay enough attention to staff scheduling can lead to lost employee and customer trust and cause long-term reputational and financial damage to the business.
Even with such huge risks on the table, it is surprising how many organisations still rely on outdated systems with latent inefficiencies and failings that may go unnoticed for years.
The reality is that at some point, these systems will fail – leaving businesses to deal with a staff churn and disappointed customers.
Since mid-September, Ryanair has had to cancel thousands of flights due to unforeseen staffing gaps caused by an unmanageable leave liability. This caused severe interruptions to its regular operations. Finding a solution has not been an easy task.
Airlines are continually navigating a scheduling maze. A single delay will effect not only the passengers booked on a particular flight but subsequent services too. Scheduling is a complicated process and the conversation must go further than Ryanair.
Ad-hoc staff management systems are still used across a number of industries, leaving manag