The way in which employers communicate with their workforce is an important part of employee relations. Employers should be aware of the importance of communicating with staff during periods of change in the workplace, particularly where the change is brought on by difficult economic circumstances, which may lead to new or amended job duties, organisational restructuring and redundancies.
Even people, like the Prince of Wales, who are trained to deal with difficult situations can display the wrong body language when under pressure and ruin the message they hope to convey. Anna Burges-Lumsden reports on the importance of non-verbal cues.