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Psychological contract

The psychological contract is the unwritten understanding that exists between employer and employee, based on a set of mutual expectations of behaviour from both parties.


    • Change management
    • Employee relations
    • Employee engagement

    Four ways HR can maintain trust in uncertain times

    by Nic Paton 23 Apr 2025
    by Nic Paton 23 Apr 2025

    Between the prospect of a global trade war around tariffs, volatile financial markets, and collapsing trust in many of our...

    • Sexual harassment
    • Employee relations
    • Latest News

    McDonald’s: why zero-tolerance policies don’t work

    by David Liddle 20 Jul 2023
    by David Liddle 20 Jul 2023

    As the fast-food chain faces allegations about its toxic workplace culture, David Liddle examines whether zero-tolerance policies really have a place in a people profession.

    • Employee relations
    • Employee communications
    • Latest News

    ‘Quiet quitting? It’s nonsense!’

    by Adam McCulloch 21 Oct 2022
    by Adam McCulloch 21 Oct 2022

    Despite generating lots of articles, it's finally been acknowledged: the phrase 'quiet quitting' is a nonsense. Meanwhile, why are government ministers adopting business job titles?

    • Hybrid working
    • Coronavirus
    • Change management

    Trust and common sense are key to flexible working

    by Sarah Jackson 26 May 2021
    by Sarah Jackson 26 May 2021

    While complex theories abound about the best approaches to flexible working, employees themselves simply apply common sense.

    • Coronavirus
    • Testing
    • Vaccinations

    Covid-19: Will ‘anti-vaxxers’ pose a problem for HR?

    by Jo Faragher 7 Dec 2020
    by Jo Faragher 7 Dec 2020

    The UK has become the first country in the world to approve the mass use of a Covid vaccine and...

    • Collective redundancy
    • Coronavirus
    • Employee relations

    Can remote redundancy conversations be sensitive and fair?

    by Stuart Duff 4 Aug 2020
    by Stuart Duff 4 Aug 2020

    With job losses continuing to hit the headlines, many employers are wrestling with the practical issues involving redundancy consultations, and...

    • Social mobility
    • Coronavirus
    • Corporate governance

    How the HR team at Severn Trent Water is keeping things flowing

    by Jo Faragher 8 Jul 2020
    by Jo Faragher 8 Jul 2020

    Neil Morrison explains how the utility has coped during the coronavirus pandemic, and why HR has a duty to support...

    • Shielding
    • Acas
    • Stress

    Acas chief: Why kindness is key at times like these

    by Susan Clews 19 May 2020
    by Susan Clews 19 May 2020

    Acas chief executive Susan Clews outlines some of the key points from its new mental health guidance and highlights some...

    • Employee engagement
    • Employee communications
    • Psychological contract

    Why employee happiness really matters, and how you can achieve it

    by Wendy Dean 13 Nov 2017
    by Wendy Dean 13 Nov 2017

    How much value should be placed on employees’ happiness and what impact does this really have on business success and...

    • Change management
    • Business performance
    • Employee relations

    BA staff work for free: selling the unsellable

    by Phil Boucher 18 Jun 2009
    by Phil Boucher 18 Jun 2009

    British Airways has offered 40,000 staff the option to work for free for up to a month to protect their...

    • Employee relations
    • HR strategy
    • Psychological contract

    Editor’s comment: you can reap the rewards of positive reinforcement

    by Karen Dempsey 7 Aug 2007
    by Karen Dempsey 7 Aug 2007

    The person who conjures up a magic solution that instantly achieves employee engagement will be worth a fortune. In the...

    • Employee relations
    • HR practice
    • Psychological contract

    Performance management: play to their strengths

    by Karen Dempsey 6 Aug 2007
    by Karen Dempsey 6 Aug 2007

    Is it possible to improve employee engagement and retention simply by focusing on what staff are good at? Karen Dempsey...

    • Employee relations
    • Latest News
    • HR practice

    Roffey Park research finds public sector morale is far lower than private or voluntary sectors

    by Personnel Today 12 Jun 2007
    by Personnel Today 12 Jun 2007

    The public sector suffers from vastly lower levels of workplace morale than the private or voluntary sectors, according to research...

    • Employee relations
    • HR practice
    • Learning & development

    Drama-based training: what is the point?

    by Roisin Woolnough 15 May 2007
    by Roisin Woolnough 15 May 2007

    Drama-based training may seem like an extravagant option, but it can have a role to play in certain scenarios.One thing...

    • Employee relations
    • Psychological contract

    Understanding Psychological Contracts at Work: book review

    by Personnel Today 6 Feb 2007
    by Personnel Today 6 Feb 2007

    Understanding Psychological Contracts at WorkAuthors: Neil Conway and Rob B. BrinerPrice: £19.99Publisher: Oxford University PressPages: 240ISBN: 0199280657

    Buy this book at...

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