Good customer service training equals happy clients and repeat business. It could be magic.For any business, the case for customer...
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It may be a minnow in comparison to the CIPD, but can the British Institute of Learning & Development put...
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Employers are obliged to deal with dyslexia. So what does this mean for learning and development and HR?While interested bodies...
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Most employers will know a thing or two about dyslexia, but how many employers realise they have a duty to...
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An increasing number of companies are using corporate storytellers to change behaviours. Let’s start at the beginning…Stories depicting good and...
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Drama can be an effective training tool in certain learning situations. Just make sure you choose the right ones.The ability...
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The emotional ‘buy-in’ associated with storytelling makes it a useful ally for learning and development departments. Nadia Damon reports.Storytelling traditionally...
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Like it or not, organisations have a duty to provide health and safety training. But it could involve much more than you...
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Addressing the training needs of employees with literacy and numeracy difficulties is possibly the tallest order facing learning and development...
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It may be an evergreen topic, but specialists are trying to spice-up time management with fresh delivery methods and technology....
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It’s time organisations ditched the one-size-fits-all approach to sales training in favour of individual assessment. The perception that some people...
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Management programmes for junior and middle managers should be constructed and handled with care.For any first line or middle manager,...
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As the business world becomes more complex, so do leadership skills – as will be revealed this month in deepest...
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