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Payroll softwarePay & benefitsPre-employment screeningHR TechnologyPayroll

Free Guide: Buying payroll software – 10 steps to making your final decision

by Personnel Today 9 Jul 2010
by Personnel Today 9 Jul 2010


You’ve found the best payroll software for your organisation. You’ve negotiated a great price and a good support contract. But don’t sign the contract for any payroll solution until you can answer these 10 vital questions.

1. Price
Is the price you agreed fixed? How will changes be charged? This can be very expensive if you are rolling out a large payroll software system that may require lots of changes over time.

2. Licence
Is the payroll software licence one-sided, limiting the customer’s rights, or does it spell out the vendor’s obligations, too? For US-based software companies, it’s very common to see extremely tough contracts known as ‘shrink wrap’ licences.

3. Implementation
Who will actually implement the payroll package? It’s vital to know that the people who are actually turning up to install your software have solid experience with your sort of company. You don’t want to find out later on that all the supplier’s best people are working on another site.

4. Project management
What methods will be used for project management, development and testing of the payroll software system? Different approaches are needed in different sizes and kinds of organisation – make sure the ones proposed are right for your business.

5. Sales support
Do they have a dedicated post-sales support team for the payroll package? If so, can they commit to guaranteed bug-handling fix times – so, all repairs to be addressed within 48 hours, for example?

6. Escalation
If problems can’t be easily resolved, what is the escalation procedure?

7. Ongoing charges
Are there ongoing charges for things like renewing contracts, account management visits and technical support? It’s important to nail down these costs now to avoid costly surprises later.

8. Upgrades
Can you fix support and upgrade prices now? How much free support is included in the upfront price of the payroll processing software?

9. Guarantees
Is there a guarantee on the project – for example, are there penalties if the supplier doesn’t deliver on time? Is there a warranty on the payroll software?


10. Termination
Is there a suitable clause for terminating the contract? Is the notice period suitable? Too short or too long could create a lot of problems for both parties.



Want more FREE payroll software buyers guides just like this one?

Smart Buyer from Personnel Today is a FREE resource to help you make an informed decision about your next HR purchase. Buyers guides from Smart Buyer contain critical information to help you research your options, plan your purchase and get the most out of your supplier.



  • Read more FREE guides about buying payroll software
  • Check out other FREE Smart Buyer guides

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Personnel Today
Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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